Why we do not accept returns
Press-on nails are a personal hygiene product. Once a set has left our hands and been delivered, it cannot be resold or reused by anyone else. For that reason, we are unable to accept returns or exchanges for change of mind — including if a design or size is not what you expected once it arrives.
We would much rather help you get it right the first time. If you are unsure about sizing or which design suits you, message us on WhatsApp before ordering and we will walk you through it.
If something arrives damaged or wrong
This we will always put right. If your order arrives damaged in transit, is missing pieces, or is not the item you ordered:
- Message us on WhatsApp within 48 hours of delivery.
- Send clear photos of the item and the packaging as received.
- We will review and arrange a replacement or refund.
Please keep the original packaging until the matter is resolved.
Cancellations
Orders can be cancelled any time before dispatch. Once a parcel has been handed to the courier, it can no longer be cancelled.